Market Development | Partnerships | Customer Success

Anna Kovalchuk

I turn complex B2B products, markets and relationships into clear commercial action.

20 years across international customer, commercial and operational roles — connecting market insight, people and execution across Europe, the Nordics and GCC.

20 years across 5 countries · 22K+ professional network · 50+ recommendations

Sound Familiar?

You've Got the Product. Here's What's Missing.

You have a strong product, but the route to market is still unclear

The right customers, partners and conversations exist. The path to them doesn't yet.

Customer, product and commercial teams are not fully connected

Feedback loops are broken. Decisions get made in silos. Things fall through the gaps between functions.

These are exactly the problems I work on.

You have contacts, data and tools — but not enough structured follow-through

The relationships are there. The CRM is there. What's missing is someone who turns them into actual progress.

You need someone who moves comfortably between customers, commercial teams and execution

Not a specialist in one lane. Someone who understands the whole picture and can act on it.

Consulting Profile

Here's How I Can Help

Whether you need a strategic partner for 3 months or a long-term advisor, I adapt to what you actually need. Remote, hybrid, or on-site.

Market Development & GTM

Market mapping, customer discovery, commercial positioning and offer structure — from first hypothesis to first deal.

Partnerships & Relationship Development

Identifying partners, opening conversations, stakeholder coordination and follow-through — across cultures and time zones.

Customer Success & Commercial Operations

Customer engagement, processes, CRM, handovers and cross-functional execution — keeping deals alive after they close.

Executive Visibility & Strategic Events

LinkedIn presence, targeted networking, roundtables and conferences — relationship-led outreach that builds pipeline.

AI-native in preparation, deliberately human in delivery. I use AI for research, synthesis, segmentation and execution support — not as a substitute for judgement or relationships.

Tech Stack

Research & Content

LinkedIn · Clay · Sales Navigator · OpenAI · Gamma.app · NotebookLM

Execution

Google Suite · Monday.com
· Odoo · Hubspot · LinkedHelper

Social Proof

Don't Just Take My Word for It

Here's what people who've worked with me have to say — from CEOs and CTOs to direct managers across 9 countries.

"Anna is one of those people you don't find on job boards. She decides fast, executes faster, and doesn't wait for permission to get things done. She helped me land strategic partnerships that changed how my company operates. Some people plan. Some people execute. Anna does both at the same time."

— Paweł Paruzel, CEO | AI & Automation Expert @ Syntelligence.ai



Matthew Small, Head of CX @ Pulumi (Direct Manager)

"Given the opportunity, I would hire Anna again. Not only was she self-starting, creative, and more than capable in the role — her positive attitude and willingness to build natural, genuine relationships with her clients' best interests in mind was an inspiration for the entire team."

Olivier Ruff, Cyber Security Lead & CTO @ RNTrust Group

"Anna?... No! Energy should be her name. But be prepared: you'll have to handle that energy! During our short collaboration, Anna demonstrated a unique capability: connecting with people and organizing quality meetings with proper executives. She was fun to work with and did not leave any status quo unchallenged."

Selected Projects

Work That Shows What I Actually Do

I rarely fit neatly into one function. These projects show why that can be useful.

Airport Technology · Market Development & Commercialisation | Bioseco AFMS | 2026

Turning an emerging technology into something airports can actually evaluate, discuss and potentially buy.

  • Worked across product, marketing, commercial and expert teams to translate a specialist airport wildlife monitoring technology into clearer market propositions and customer conversations
  • Developed discovery frameworks, offer structures and commercial materials
  • Supported international airport and partner discussions across Europe, Türkiye, Ghana, Pakistan, Australia and Canada
  • Turned customer feedback into product and R&D input
  • Conducted tender go/no go analysis for Pakistan Airports Authority
  • Initiated AFMS × Birdzout detection-to-deterrence partnership exploration
  • Used LinkedIn content as a customer discovery channel — 4 posts generated 111 new followers and 21 comments within 30 days, opening at least 5 external relationship paths

Market development · Voice of Customer · Partnerships · Technical-to-commercial translation · Stakeholder coordination · GTM

Private Capital & Executive Events | Germany | 2026

Starting with a date, a target audience and no venue — then turning it into an executable investor engagement project.

  • Translated an early event concept into a venue brief for an invite-only Hamburg breakfast roundtable for family offices and private investors
  • Researched and contacted suitable locations in central Hamburg, handled German-language communication and commercial negotiation
  • Developed audience and outreach strategy
  • Analysed an existing executive LinkedIn network to identify commercially relevant relationships and build a structured path from contacts to conversations

Executive engagement · Event-driven business development · Research · Negotiation · Relationship mapping · German market execution

B2B Growth & Investor Outreach | InnoWave | 2024–present

Helping smaller B2B businesses turn vague growth ambitions into actual conversations.

  • Generated 10 investor leads within 48 hours
  • Co-led 12 events, achieved up to 3× improvement in outreach conversion across selected campaigns
  • Produced 50+ client presentations and 10+ no-code sites using AI in preparation while keeping customer-facing communication deliberately human
  • Worked across technology, AI, MedTech and professional services businesses on positioning, outreach, events and market development

GTM execution · Investor outreach · Events · Content · Business development · Rapid delivery

Customer Success & Community Building | Pulumi | 2022–2023

Building customer relationships across EMEA for a highly technical B2B SaaS product.

  • Onboarded and re-engaged customers through email, Slack, LinkedIn and live conversations
  • Helped establish EMEA Customer Success coverage and connected CS with community and field activities
  • Co-hosted 5 customer/community events within 6 months
  • Named Customer Success Manager of the Year, Austin 2023

B2B SaaS Customer Success · Technical customer communication · Retention & engagement · Community · Field activity

Process Redesign | Colgate-Palmolive & Atos | 2014–2017

Optimising operations across countries before automation became everyone's favourite word.

  • Supported European customer master data operations across 20+ countries at Colgate-Palmolive; reworked migration approach reducing request processing time by ~50%
  • At Atos: SLA monitoring for international IT support — timely email response reached 96% vs 70% target, breached tickets reduced by ~70% within one month

Operations · Process redesign · Service quality · Data migrations · Measurable improvement


Earlier international operations experience: IBM, Danish AP/IP operations · Olympus, Scandinavian order management · DNV GL, European master data · Beliani, Danish sales & marketing

Background & Perspective

Commercial Generalist. Cross-Cultural Operator.

Global Experience

15 years across 5 countries, 2 continents.

Fluent in 3 languages, conversational in 5+.

Europe, GCC, international B2B.

Credentials

Cand. Phil., Romance & Germanic Philology

· Customer Success Manager of the Year, Austin TX 2023

· Top 1% Social Selling SSI

Awards & Achievements

Recognition That Speaks for Itself

Customer Success Manager of the Year

Austin, Texas, USA — 2023

SSI of 70/100 — January 2026

From clients, colleagues and industry leaders across 9 countries · 2014–2026

Have a complex market, customer or growth problem? Let's make it clearer.


© 2026 Anna Kovalchuk. All rights reserved.